Please always read these "Policies to use our Registered Office Address and other services" before you place an order with us!
The legal agreements in these General Terms and Conditions are set between you and Your London Office Ltd. Please read the General Terms and Conditions carefully and ensure that you understand them before ordering any services from our website, as they affect your use of the website and any services available from or through www.yourlondonoffice.uk (the “website”).
These Terms and Conditions govern any use of our website. You will be required to read and accept these Terms and Conditions when ordering services. If you do not agree to comply with these Terms, you will not be able to order services through our website.
Changes to these General Terms and Conditions may be made at any time. Your use of the website and the purchase of services are also subject to changes. It is your personal responsibility to check if any changes have been made to the General Terms and Conditions every time you visit our website or purchase services from us.
All services purchased via our website will be governed by these General Terms and Conditions.
These General Terms and Conditions will prevail in the event of any conflict between these General Terms and Conditions and any specific terms applicable to some of our services.
If any provision of these General Terms and Conditions is held to be unlawful, invalid, or unenforceable, that provision shall be deemed severed, and the validity and enforceability of the remaining provisions shall not be affected.
No person who is not a direct party to any agreement covered by these General Terms and Conditions shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.
Information about us
www.yourlondonoffice.uk is a website operated by Your London Office Ltd, the company registered in England and Wales under the number 13797563. Its office is situated at Suite 3, 567 Fulham Road, London, SW6 1ES, United Kingdom.
If you have any general questions or complaints, please contact us via email info@yourlondonoffice.uk or by post to Suite 3, 567 Fulham Road, London, SW6 1ES, United Kingdom. We aim to respond to any queries within 24 hours.
Definitions
1. “General Terms and Conditions” means these Terms and Conditions which are openly available at our website www.yourlondonoffice.uk.
2. “Web site” “Website” or “Site” means the web site you were browsing when you clicked on a link to these General and Special Terms and Conditions, including all subsidiary pages.
3. “we”, “us”, “our” and “ourselves” refers to Your London Office Ltd.
4. “Company” means the legal entity whether limited company, LLC, or any other type.
5. “Agreement” means a contract for the purchase of our services.
6. “Order” means your order for services.
7. “Service(s)” means the service(s) provided by us to you, as per your order.
Use of our website
1. Access to our website www.yourlondonoffice.uk is managed by Your London Office Ltd. We have the right to make changes to it, suspend, or discontinue at any time without notice. By accepting these General Terms and Conditions, you confirm that we will not be liable to you for any changes to our website.
2. We will not be liable to you if our website is not available for any period due to technical problems that you may experience.
3. Use of the website www.yourlondonoffice.uk and purchase of any services from it are regulated by the laws of England and Wales. All liability to you that may arise from your access to, and use of, the website is excluded to the maximum extent permitted by law.
4. Before purchasing any service from our website, we advise you to seek a professional advice from a third party (accountant, tax adviser, legal consultant). Information on our website does not constitute a professional advice of any kind.
5. We reserve the right to update, amend, or withdraw the services that we offer on our website without prior notice or explanation.
6. There is no warranty that our website is free from errors that are expected to be corrected, that our website and the server it is registered at are free of viruses or other harmful program of the kind.
7. If you post a review about the work and services of Your London Office Ltd on social media, please note that we do not have control over how this public information is used by any third party.
8. Access to our website is free of charge.
General
1. The agreement for services shall commence on the date when you purchased services from our website and transferred the money to us. It will continue unless terminated by either party.
2. Clients are expected to run their business in good standing while using our services. We have the right to terminate our services if it appears that this condition is not met. For example, using our services for fraud purpose, hiding from tax authorities or other public organisations, receiving complaints about your business, visits from bailiff following unpaid debts, and other.
3. Information you provide to us about yourself, and your business is deemed to be current, complete, and correct. You warrant that this information is always up to date.
4. Your London Office Ltd reserves the right to make an application with Companies House to change a client’s registered address to their provided personal address in the following circumstances: lost contact with a client for a period of 3 months or more, client has failed to provide requested documents for more than 1 month, payment for services has remained outstanding for more than 1 month, client is in breach of any terms and conditions.
5. Any notice required to be given under our agreement with you shall be written in the English language. Any such notice shall be addressed to the usual business address of the other party. In all cases, notices shall be deemed to be given when received.
6. We cannot guarantee that all services will be always available and cannot confirm availability of services until your order is confirmed by us. Availability indications are not provided on our website.
7. We ensure that all prices shown on our website are correct. We reserve the right to change prices and to add, alter, or remove services as necessary. Changes in price will not affect any order that you have already placed with us.
8. Prices on our website are shown exclusive of VAT. The applicable VAT rate will be added to the order and made visible before the payment is processed.
9. All orders that you make through our website are regarded as an offer by you to purchase the services that we supply, subject to these Terms and Conditions and our acceptance of the order. Please note that we may reject any order placed without disclosing our reason for doing so. Only once we have sent you an Order Confirmation will there be a legally binding contract between us and you.
10. If we do not accept or cannot fulfil your order, no payment will be taken. If we have taken payment, it will be refunded to you as soon as possible and in any event within 5 working days. If you want to make changes to your order, we will let you know if it is possible and at which costs. Any refunds due will be made using the same payment method that you used when ordering the services or another method that you may provide.
11. Payment for our services will be due in the form of an advance payment. Price and payment details will be confirmed in the Order Confirmation that we will email to you as soon as your order has been accepted. We will take the payment by the method as indicated by you.
12. For renewable services, notice will always be given at least 1 month in advance, and you will have the right to cancel the service.
13. We reserve the right to make charges in relation to dis-honourable visits at our premises. This includes but is not limited to the following: visits from various authorities including tax authorities and their representatives arising from adverse business or personal activities, high court enforcement officers, debt collectors. Each visit will be charged at £45 excluding VAT. We will always provide you with a proof of any such visit.
14. We reserve the right to charge the stored card details any outstanding fees owed to us. We also reserve the right to retain credit or debit card details of any client until such time as the client ceases using our address publicly.
15. We reserve the right to contact any third party and request they cease listing our address, if any client has outstanding balance with us. We reserve the right to charge this client £25+VAT administration fee.
16. When you purchase a Registered Office service from us, this service allows you to fulfil your company's statutory obligations as per section 86 of the Companies Act 2006. However, this service does not provide you with a trading address and must not be used as the Principal Place of Business address for VAT registration purposes.
Links to third-party websites and services
1. Our website may contain banners and links that can redirect you to third-party websites that may be of your interest. This does not mean that we endorse the site, it should not be viewed as an encouragement to purchase or use any third-party products or services. These links are provided for information purposes only.
2. Please note that linked websites are not under our control, and we are not responsible for the contents of any linked website. We do not accept any responsibility or liability for the privacy of your personal information on any linked website.
3. These General Terms and Conditions do not cover the way you use any linked website; you will visit them at your own risk. Please carefully review the Terms and Conditions and privacy policies of any third-party website you visit.
4. Certain services made available via the website may be delivered by third parties. By using any service from our website, you acknowledge and consent that we may share your data with a third party with whom we have a contractual relationship to provide the requested service.
Liabilities
1. We do not assume responsibility for any loss or damage to any received items for any clients. It is always the client’s responsibility to ensure any such items in our possessions are insured against any act if they require such insurances. We do not assume responsibility for any damages due to the delay in receipt or loss of items received.
2. We do not assume liability for any rejected deliveries and costs arising from delivery rejection.
3. We will not be liable for any loss of profit, or interruption to business, or for any indirect loss arising out of or in connection with any contract between you and us.
4. We will not be liable for any costs including but not limited to fines and/or penalties resulting in the late filing of accounts or tax return, and/or confirmation statement for your company. It is your responsibility to ensure timely filings of any documents on behalf of the company.
5. In the event of other losses arising out of tort (including negligence), and breach of statutory duty, we shall be liable to you either £100 or 25% of the total sums paid by you to us under the contract in question for the previous 12 months, whichever is the lower sum.
6. Nothing in these General Terms and Conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot be excluded or restricted by law.
7. No waiver by us (whether express or implied) in enforcing any of our rights shall prejudice our right to enforce such rights in the future.
Intellectual Property - Copyright and Trademarks
1. All text, images, information are the property of Your London Office Ltd, except for those supplied by third parties.
2. We permit you to view, copy, or print extracts from our website for your own personal only. We do not allow the use of any content from our website for any other purposes. All rights will remain with Your London Office Ltd and do not pass to you.
3. The copyright of third-party materials that may feature on this Website - including their design, layout, graphics, photographs - belongs to their respective owners.
4. We do not permit anything to be sold or re-sold that is available on our website, except for when such permission is either expressly granted by us or when it is a necessary attribute of the service provided.
5. Nothing in this agreement shall be deemed to transfer any intellectual property rights in the address or services to the client. Any goodwill that may arise by virtue of the client’s use of the address shall vest in the Company automatically upon creation.
Force Majeure
1. We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure to provide you with the services your ordered results from events or circumstances outside our reasonable control. Such causes include but are not limited to internet service provider failure, industrial action, civil unrest, fire, explosion, epidemic, power failure, flood, storm, act of terrorism, act of war, or any other event beyond our control. We shall be entitled to a reasonable extension of our obligations to you should a Force Majeure event occur.
2. If a Force Majeure event occurs that will prevent us from fulfilling our obligations, we agree to notify you as soon as practicable. If the Force Majeure event continues for more than 14 calendar days, either party shall have the right to cancel the agreement. Where services have been paid for in advance but have not been provided, you will be entitled to a full refund from the date of cancellation for all such services. We will inform you when the event outside of our control is over and provide details of any new dates, times, or availability of services as necessary.
Governing law and Jurisdiction
1. The use of our website and the purchase of any services from our website are governed in accordance with the laws of England and Wales.
2. The English courts shall have exclusive jurisdiction over any arising out of or in connection with the use of our website.
Provision of services
1. To use our services, you agree to provide us with acceptable form of identification and proof of residential address. You agree that we may verify all information provided by you with third-party providers. For the transfer and processing of your personal data to such third-party providers please refer to our Privacy Policy.
2. We may require original identity documents of all directors, partners, shareholders, and other stakeholders. If we are unable to verify their identity, we may require such documents to be certified by a notary public or other approved person (or example, by a certified accountant or lawyer).
3. By signing up for our service(s), you agree to not use them for any illegal or illegitimate purpose. We have the right to terminate provision of such service(s) to you immediately without notice and refund.
4. We have responsibility to carry out due diligence checks on our customers (including directors, secretaries, and shareholders) to which we provide ongoing services from time to time. Should any of our checks result in the discovery of illegal or unethical activities, we reserve the right to terminate services without notice and without refund.
5. We have an obligation to meet the requirements of 'Know Your Customer' (KYC). This means you will be asked to complete a short questionnaire about the business activity of your company.
6. We reserve the right to suspend or terminate provision of our service(s), if we are unable to get in contact with you at the contact email address provided by you within 3 months.
7. Please ensure you read and fully understand the service(s) you purchase before proceeding with the payment. We strongly recommend that you contact us during our usual work hours prior to proceeding with any purchase, to get necessary clarifications. We will endeavour to respond to your enquiry within 24 hours. It is your responsibility to receive requested information from us regarding the service you intend to order before the order is placed.
8. Please ensure the completeness and accuracy of the information you provide for us. You accept all liability for the rejection of any services or documents due to inaccuracies or incompleteness. We provide services on the basis that you have given us full instructions and the authority to lawfully carry out your instructions. If additional work is required from us a result of delayed, incomplete, or incorrect information or action that you have provided or taken, we may charge you a reasonable fee for that work.
9. The statutory forms that we reserve the right to file include, but are not limited to, the following: CH01, CH02, TM01, TM02, AP01, AP02, AP03, AP04, SH01, AD01, AD02.
Use of our incorporation services
1. By purchasing a company formation service from us, you are giving your permission for us to register a company with Companies House and complete necessary forms related to this service, provided you are an authorised person that acts on behalf of the company.
2. We do not accept any liability for errors or omissions in the company formation information you provide to us, and the resulting rejection of the application by Companies House. If the application if rejected by Companies House due to omissions and errors, you will not be entitled to a refund. A new company incorporation will incur the same fees with no discount provided.
3. We do not accept any liability should your company be struck off and/or removed from the Companies Register for any reason that is not within our control (for example, cancellation or expiry of the services you purchased from us that you failed to extend or pay for on time) and should your company fail to meet its statutory requirements for filing.
4. It is your responsibility to check that any company name you choose is available for registration and can be lawfully used by you. We accept no liability for rejection of company registration which may arise due to your choice of company name.
5. Any person who is an undischarged bankrupt is prohibited from registering a limited company in the UK and being appointed as a director or company secretary. Undischarged bankrupts may only hold shares in private companies limited by shares.
6. Any persons currently named on the Disqualified Directors Register may not register a limited company or limited liability partnership - any disqualified director whose ban has not yet been served in full is not permitted to act as a company director, company secretary or LLP member, unless permission is granted from the appropriate Court. Such individuals may only hold shares in private companies limited by shares.
7. We are not responsible or liable for any rejection of company incorporation or other issues arising due to the appointment of any person not meeting the legal requirements for company formation. It is your responsibility to ensure that all persons named on the company formation application are eligible to hold their positions.
8. We use the standard Articles of Association document provided by Companies House as default for all companies we incorporate.
Use of Our Address
1. By purchasing the service “Registered Office Address and Correspondence Address”, you are given the right to use our address for a limited term.
2. You are not permitted to state to any third party that you have physical presence at our address, or that you are a resident at our address.
3. By purchasing the service “Registered Office Address and Correspondence Address”, you agree that all mail will be received at our address, securely opened, and scanned and sent to you by email (except for cheques or bank cards that will be sent to your forwarding address by post). All original copies of your mail will be securely stored for a period of 14 calendar days. During this time, you will be able to request for them to be forwarded to you by post. After the expiry of 14 calendar days, any mail left unclaimed will be securely destroyed or returned to the sender.
4. We reserve the right to refuse to offer any service to those customers whose activities are illegal under the laws of England and Wales, or which may draw the negative attention of the public or regulatory authorities.
5. You are not permitted during or after the term of this agreement to carry out any act that may damage the reputation of our company and the address. We may terminate our agreement without further notice or refund.
6. By purchasing the service “Registered Office Address and Correspondence Address”, you have the right to use our address at Companies House and HM Revenue & Customs, and all other official communications such as website, business cards, letterheads, etc.
8. Purchase of the service “Registered Office Address and Correspondence Address” gives you the right to use our address as the director’s service address at Companies House.
9. If we do not receive payment for renewal of a “Registered Office Address and Correspondence Address” service before the anniversary of the date of the previous payment, or if you have failed to provide us with the required form of ID and other documents, you will authorise us to change your registered address (our address) to your residential address or any other address you have previously provided to us for this purpose. We reserve the right to update your address with Companies House without further notice. If you appear to no have a UK address, we will apply to Companies House to have our address removed by filing a RP07 form.
Identification
1. To receive our services, the client must provide copies of the following documents before any mail will be forwarded via email or by post:
• A valid copy of a passport, national ID card, or driving license,
• A valid copy of a recent utility bill, bank statement, local council or government letter that contains the client's name and forwarding address on it.
2. The requested documents should be sent to us via email or by post.
3. If the client fails to provide us with the required documents, we reserve the right to retain the client's mail for a limited time of maximum 14 calendar days until such documents are provided. If within 14 calendar days the requested documents have not been provided, we reserve the right to return the mail to its sender(s). We accept no liability for any loss or consequence suffered by the client or a third party because of this.
4. The client must inform us immediately in writing via email or by post of any changes to the client's address or contact details.
Mail Acceptance and Forwarding
1. The client’s mail must be addressed in the format:
Your Company Name
Suite 3
567 Fulham Road
London
SW6 1ES
United Kingdom
2. We accept no responsibility for delays or non-delivery of mail arising out of using a different address format.
3. If we become aware of the use of our Address in an incorrect format, we may inform the client and ask to make necessary changes.
4. All mail delivered at our address will be scanned and forwarded to the client via an email or to the address designated by the client’s account as soon as is reasonably practicable. We reserve the right to open any letter and scan it into our system.
5. Client’s mail or parcels delivered at our address will not be made available for collection.
6. Should the client receive, by accident, any mail from us that is not addressed to them by the sender, they shall be obliged to return the said mail to us at their own cost. We will compensate the client with a £5 credit per letter received.
7. The hardcopies of the letters scanned will be shredded securely after they are saved into our online system. If there is any mail that is not suitable for scanning (such as a bank card or a cheque) then it will be posted to the customer to their designated address at a fee (Royal Mail fee + 20% handling fee).
8. All letters (A4 size) will be scanned, except for junk mail, magazines, catalogues, and large documents of 15+ pages.
9. We accept no liability for mail that cannot be proven to have been delivered to our address. Proof of postage shall not constitute proof of delivery, as mail can be lost by delivery company.
10. If we have reason to believe that any mail item delivered to any client at our address may be illegal, harmful, noxious, deteriorating, or dangerous, we reserve the right to dispose of such mail without notice and any reimbursement.
11. We reserve the right to refuse delivery or withhold from forwarding any mail items we may consider too large or heavy for forwarding.
12. Clients must let us know 24 hours in advance if a big or heavy parcel is expected. We cannot accept deliveries larger than 300mm length/200mm width /300mm height and greater than 3kg, as do not have the storage facilities to store large parcels. We shall charge our current storage fees daily until the item is collected.
13. We reserve the right to withhold from forwarding and to pass the said mail to the relevant authority, including the National Crime Agency, HM Revenue and Customs, the police, and other governmental organisations, without notice to you.
14. Unclaimed parcels will be kept in storage for a maximum of 14 calendar days before being returned to the local Post Office for returning to the sender. If the sender’s address is not mentioned on the parcel, we reserve the right to securely destroy the parcel.
15. We reserve the right to dispose of any unsolicited mail or unannounced parcels received at our address.
16. We accept no liability for any item received at our address, or any consequence arising from the receipt of the items. All postal items delivered at our address are received and handled by us at your own risk. We shall not accept any liability for any losses, damage, or shortage to such items.
17. We shall take all reasonable steps to ensure efficient dealing with to mail and parcels received on your behalf and that they are handled in accordance with your instructions. We do not accept any liability in relation to the services provided.
18. We are not responsible for any mail after it has been handed to Royal Mail or other courier for delivery to your preferred forwarding address.
19. Should we receive mail or parcel that has previously been forwarded by us to the forwarding address we have on file for the customer back to our address, we will contact the client to clarify the forwarding address. Any returned mail or parcel which will have to be subsequently re-sent by post to the client will be charged at Royal Mail postal rates + 20% our handling fee unless an error has been made by us.
20. All original copies of your mail will be securely stored for a period of 14 days, during which time you will be able to request they are forwarded to you by Royal Mail post, at a charge of Royal Mail postal rates plus 20% our handling fee. After a 14 calendar-day period, all original mail will be securely destroyed.
21. If we forward mail or a parcel to you by courier, we will require payment in advance. We will raise an invoice and email it to you the payment is received.
22. Should the forwarding address be outside of the UK, the customer permits us to open the parcel to estimate the value of the contents, to complete the necessary customs form (CN22) to send the parcel outside of the UK. If we cannot accurately estimate the value of the contents of the parcel, we will contact the customer requesting the value of the contents and will only forward the parcel when a response from the customer is received. If the customer does not respond within 14 calendar days, the parcel will be returned to sender.
Optional additional products and services
1. Your London Office offers additional services. These include, but are not limited to, the following:
2. These services may be purchased prior to incorporation, or they may be ordered after incorporation for an existing company.
3. If you purchase the service “Confirmation Statement filing”, we will send you an email asking for information to allow us to file your Confirmation Statement. If you do not provide us with the information we requested, a Confirmation Statement will not be filed. We accept no responsibility for a Confirmation Statement not being filed for this reason and any consequences related to this.
4. We recommend that you seek independent advice before purchasing any service through us. If you have not yet taken such advice, we would advise you do not proceed with any purchase until you have done so. We cannot advise on suitability of services you buy from us to your business. This is entirely your responsibility to make sure that any service you buy from us is suitable to you and your business.
5. Our services do not include any tax advice, legal advice, audit services, filing of annual accounts or tax returns.
Termination of services
1. All clients must inform us of their intention to terminate any service in writing by sending an email to info@yourlondonoffice.uk.
2. We may terminate the use of our address at any time with immediate effect and without refund if we suspect illegal usage of our address and service(s), or if the client is in material breach of these General Terms & Conditions.
3. On termination of the service “Registered Office Address and Correspondence Address”, the Client must cease all use of our address purchased including from any electronic mail, HM Revenue & Customs, Companies House and any other regulatory authority and organisations.
4. We have the right to terminate provision of our services if our requests related to the client, company directors, shareholders etc are not answered by the client adequately and within 1 month of the request.
5. We reserve the right to cancel any of the services to you if we receive complaints from law enforcement agencies, the public, or we receive visits to our premises from enforcement officers. Each visit will be charged at £45 excluding VAT. We will always provide you with a proof of any such visit.
6. We reserve the right to cancel any of our services if we decide it is being abused regarding the quantity or quality of the mail we need to process on behalf of a client. We will contact the client in this case, and we will agree additional charge for the service, if we start receiving more than 10 letters per month.
7. Termination shall be without prejudice to the accrued rights of the parties as at the date of termination.
Refund policy and Cancellation
1. If you make a purchase of a company formation service but change your mind before we file an application with Companies House, we will make a refund less administration charge of £15, provided we received a written request for cancellation and a refund within 14 calendar days of the date of purchase. Refund cannot be made once the application has been submitted to Companies House. This is also the case if your company formation application is rejected by Companies House.
2. If you purchase the service “Registered Office Address and Correspondence Address” but change your mind, you will be entitled to a refund in full, provided the notice to cancel is given to us in writing within 14 calendar days of the purchase date and the address has not been used as a registered office address or director’s service address at Companies House. Otherwise, it becomes non-refundable.
3. Either party (the customer or us) has the right to cancel the service “Registered Office Address and Correspondence Address” by giving a 1 month notice in writing.
4. If we receive a cancellation and refund request within 14 calendar days of the purchase date of the service “Registered Office Address and Correspondence Address”, but our address is used by your company for more than 14 calendar days after the purchase date at Companies House, this service will be deemed to have been used, and you will not be eligible for a refund.
5. If you make a purchase of an additional service but change your mind, you will have 14 days to cancel the service and request a refund, provided we have not already started working on providing the service to you. If the notice is given within 14 calendar days of the purchase date, you will be entitled to a refund of the money you paid for the service less £15 administration charge. A refund will not be given for cancellation requests after 14 calendar days from the date of purchase or where we have started working on providing the product or service.
6. You will not be entitled to a refund, if we require cancelling an additional service due to a failure to supply proof of ID and proof of address as required by our General Terms and Conditions, to ensure we fulfil our obligations regarding the current Anti-Money Laundering regulations and Know Your Customer requirements.
7. No refund will be made of any payment after 14 days from the date of purchase.
8. Refunds will be made using the same payment method that you used when ordering the Services, or to another bank account that you will provide to us.
9. We may cancel the agreement between us and a client due to an event outside of our control, or due to the non-availability of required personnel or required materials necessary for the provision of the services. In this case, you will only be required to pay for our services that we have already provided up until the point at which we inform you that we are cancelling provision of such service to you. Such sums will be deducted from any refund due to you.
Complaints and Feedback
If you have any cause for complaint, please send it to us via email info@yourlondonoffice.uk. We will endeavour to respond within 24 hours. We always welcome feedback from our clients and will work harder to improve our services.
Copyright © 2022 Your London Office Ltd - All Rights Reserved.
Powered by GoDaddy